Skills training (5 days)

Hotel Rubinstein, 12 Szeroka, Kraków, Poland
June 24-28, 10:00

Fundamental training of the highest level service onboard a super yacht including the specific aspects of the international protocol, silver service and luxury hotel techniques designed for aspiring yacht interior crew.

Course outcome:

• Basic manners at arrivals/ departures and during guest service comprehension
• Basic techniques of luxury housekeeping and laundry skills implementation and identification
• Silver Service techniques and table decoration essentials familiarisation and practice
• Fine wine and beverages service introduction – practice of service and basic knowledge gaining
• Fine goods entrance – demonstration, familiarisation and basic service skills acquiring 

Timetable:

• I day (4h) Introduction/ Service protocol
• II day (6h) Luxury interior housekeeping/ Laundry
• III day (6h) Silver service/ Table decoration
• IV day (5h) Silver service/ Wine
• V day (4h) Fine food/ Beverages/ Final

Course details:

• Training level: 1 out of 3 levels (Introduction, Advanced, Excellence)
• Methods: mini-lecture, workshop, aerial exercises, demonstrations, role-playing, brainstorming, group work
• Duration: 5 days (25 hours including exam time)
• Additional Learning Time (recommended): 15 hours 
• Instructor: Joanna Sempruch (Coach/Trainer/Manager/Chief Stewardess)
• Language: English/ Polish upon request
• Dress code: formal for service practice, white top, black bottom
• Accommodation: Possible accommodation in Hotel Rubinstein with a discount, Old Town Pergamin Apartments as option
• Course outcome: Diploma of Competence in yacht stewarding techniques

Main subjects in this level: 

• Introduction of a luxury hospitality
• Personal presentation
• Diplomatic protocol and etiquette
• Preferences understanding
• Basic seamanship with safety
• Luxury house keeping
• Luxury yacht laundry duties 
• Bed linen and towels folding
• Valet service/ Wardrobe care
• Packing/ unpacking
• Silver service styles and techniques
• Table decoration and floristry/ Set ups (+napkin folds)
• Mise en place for: breakfast, lunch, dinner
• Menu reading practice – luxurious food focus
• Hot beverage service (coffee, tea and others)
• Fine beverage service (incl. wine & champagne)
• Fine goods service (caviar, cognac, cigars & others)
• Tray service practice/ Cocktail party service/ Canapés
• Table service sequence practice/ Synchronic service 
• Bar Mise en place / Bartending and mixology
• Final exam (practical and theoretical)
• Course evaluation
• Certification